Effect of enterprise social media and psychological safety on employee's agility: mediating role of communication quality

This study investigated whether and how Enterprise social media usage, psychological safety can be positively associated with employee's agility

Abdul Hameed Pitafi; Shamsa Kanwal; Adnan Pitafi

2019

Key concepts

Scholarcy highlights

  • Abstract:Enterprise social media is an open and public platform that facilitates employee discussions on work-related issues
  • Researchers and practitioners are vague about the advantages of ESM usage in the workplace to handle the work related uncertainties
  • This study investigated whether and how ESM usage, psychological safety can be positively associated with employee's agility
  • Based on information processing theory, this study examines employee agility by considering the mediating effect of communication quality
  • The findings confirm the significant role of ESM usage and psychological safety in improving employee agility through communication quality
  • This research study contributes to the existing ESM literature by investigating communication quality and its role in developing employee's agility in the context of ESM and suggesting managerial implications of ESM usage in improving the employee's agility

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