Understanding User Evaluations of Information Systems

We propose task-technology fit as such a user evaluation construct

Dale L. Goodhue

2008

Scholarcy highlights

  • Organizations spend millions of dollars on information systems to improve organizational or individual performance, but objective measures of system success are extremely difficult to achieve
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  • Many MIS researchers rely on user evaluations of systems as a surrogate for MIS success. These measures have been strongly criticized as lacking strong theoretical underpinnings
  • User evaluations are elicited beliefs or attitudes about something, and they have been used to measure a variety of different “somethings.” What is needed for user evaluations to be an effective measure of IS success is the identification of some specific user evaluation construct, defined within a theoretical perspective that can usefully link underlying systems to their relevant impacts
  • We propose task-technology fit as such a user evaluation construct
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