Applying TRIZ to Service Conceptual Design: An Exploratory Study

This paper introduces a new avenue for applying the Theory of Inventive Problem Solving

Jun Zhang

2005

Scholarcy highlights

  • This paper introduces a new avenue for applying the Theory of Inventive Problem Solving
  • TRIZ tools may be used in designing new service concepts in the field of new service development
  • A case study on canteen operation demonstrates the feasibility of applying TRIZ in service design
  • If the address matches an existing account you will receive an email with instructions to retrieve your username

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