An analysis of quality costs in Australian manufacturing firms

Through a statistical analysis this paper identifies the key quality cost data/reports that have been used by Australian manufacturing firms in formulating quality improvement strategies

Purnendu Mandal

2002

Key concepts

Scholarcy highlights

  • Analysis of quality costs is an important aspect in implementing total quality management culture
  • Evidence shows that manufacturing firms usually neglect this aspect, and a large proportion of firms do not even report quality costs systematically
  • Through a statistical analysis this paper identifies the key quality cost data/reports that have been used by Australian manufacturing firms in formulating quality improvement strategies
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