Avoiding the hospitality workforce bubble: Strategies to attract and retain generation Z talent in the hospitality workforce

A potential workforce bubble will occur if the young talent pool drys up

Edmund Goh; Fevzi Okumus

2019

Scholarcy highlights

  • A potential workforce bubble will occur if the young talent pool drys up
  • Survival of the hospitality and tourism industry is highly dependent on a stable workforce to service the tourists and customers
  • In a shrinking workforce market faced with traditionally high staff turnover and increased departure of older workers, the key focus of this paper serves to provide practical recruitment strategies to attract the Generation of hospitality talent – Generation Z
  • Edmund sees his research as the nexus to address education and industry gaps. He has published in leading journals such as Tourism Management, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, Journal of Vacation Marketing, Journal of Travel and Tourism Marketing, and Tourism Recreation Research
  • Professor Fevzi Okumus is the CFHLA Preeminent Chair Professor within the Hospitality Services Department at the University of Central Florida's Rosen College of Hospitality Management. He is the Editor-in-Chief of the International Journal of Contemporary Hospitality Management
  • Professor Okumus has published widely with more than 100 referred journal articles in leading journals, including Annals of Tourism Research, Tourism Management, Journal of Business Research, Service Industries Journal, Management Decision, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, and Journal of Hospitality and Tourism Research

Need more features? Save interactive summary cards to your Scholarcy Library.