Innovation in Public Service Systems

We examine service innovation in the public sector

Lars Fuglsang

2016

Scholarcy highlights

  • We examine service innovation in the public sector
  • We outline the characteristics of service innovation and the conditions that in the public sector differ from market-based service sectors
  • Because public service systems are integrated in political systems, other, partly overlapping, innovation capabilities are required
  • In the public sector, these particular capabilities are related to the fact that employees and ‘users’ may be driven by a public ethos towards adding value to the public sphere and service providers cannot abstain from delivering a given service if the context becomes wicked or complex
  • Djellal, The handbook of innovation and services

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