TQM in the public sector: Strategies for quality service

Pressures to provide quality services while keeping costs down has led government agencies to adopt a strategic approach to setting goals and allocating resources

David S. Bushnell; Michael B. Halus

2007

Scholarcy highlights

  • Pressures to provide quality services while keeping costs down has led government agencies to adopt a strategic approach to setting goals and allocating resources
  • Linking strategic planning to other TQM initiatives offers an even more powerful way of guiding an organization along the road to quality improvement

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