Intelligent organizations: an integrative framework

The purpose of this paper is to demonstrate how cybernetic theories open new paths towards organizational intelligence

Markus Schwaninger

2002

Scholarcy highlights

  • The ubiquitous complexity, speed of change and uncertainty lend credit to those who denote our time asturbulent or even speak of theage of chaos'
  • Organizational learning and knowledge creation are only two key terms to subsume much of this effort
  • But the faster the change they confront, the more managers need durable concepts to contend with that change; the more variable the phenomena faced, the more vital knowledge about the invariants underlying the apparent chaos becomes
  • This is the essence of being ahead of change ± which according to Peter Drucker, the Nestor among the management thinkers, is the only way of coping with change effectively, p. 73)
  • The purpose of this paper is to contribute to better management by leveraging available models of organizational cybernetics, integrating them into what I call a Framework for Intelligent Organizations
  • My proposal is that integrating these theories can provide a systemic framework for the development and learning of organizations which enhances organizational intelligence more than isolated uses of one or more of them
  • My suggestion is that a virtuous transformation of organizations can only be achieved if the dimensions of activities, structure and behaviour are developed in a balanced, synchronic mode, and to excel in this endeavour, the three models outlined have to be applied in a combined and integrative manner ± in accordance with such underlying fundamental parameters as organizational identity, ethos and vision

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